FREQUENTLY ASKED QUESTIONS AT PATTERSON SELF-STORAGE
Will my belongings be secure at Patterson Self-Storage?
Patterson Self-Storage is equipped with video cameras inside and outside the buildings. Other security measures include electronic gate access, perimeter fencing, electronic-coded building entrances for client access only, staff on site walking the property, an on-site resident manager, and the property is well-lit so clients feel comfortable accessing their items in the evenings. Security is an important factor you should consider when selecting a storage center in Santa Barbara or Goleta.
Is Patterson Self-Storage’s location convenient to my home or place of work?
We are conveniently located at 98 N. Patterson Avenue and 5325 Calle Real, right off Highway 101 at the Patterson Avenue exit right between Santa Barbara and Goleta in a residential neighborhood. Location is important. Some storage centers are located in industrial areas, and may be further from where you spend your time. Others are not centrally located right off the freeway for easy access.
Is the property clean?
Our property, located at 98 N. Patterson Avenue and 5325 Calle Real, is immaculately maintained with full-time maintenance technicians who take pride in keeping our property clean and welcoming. They’ll even stop by your space to offer you ice-cold water on a hot day!
Does Patterson Self-Storage have the size and type of space I need?
At Patterson Self-Storage we offer 5 types of spaces, Traditional Spaces, Temperature Controlled Spaces, Drive Up Spaces (including interior auto storage), Premium Spaces, and Saver Spaces.
To help determine what size might be best for you, visit the Storage Sizes page or call (805) 964-0924 so we can help you personally. You can also visit us during office hours at our 98 N. Patterson Avenue location or our 5325 Calle Real location if that’s more convenient for you. Our spaces have high ceilings ranging from 9′ to 15′ so you may be able to fit your items in a smaller space than you would at another center (for example if you want to store a 14′ kayak or an 8′ sofa, you can stand them on end in one or our smaller spaces with a tall ceiling and save money by utilizing the height)!
Is all self-storage in Santa Barbara and Goleta the same?
Storage centers range in age from brand new to 35+ years and will vary in the types of features available. For example, an older center may be built of wood, have no fire sprinklers, and require that items be carried upstairs, while newer centers are usually built of steel, fully fire sprinkled, and have hospital sized elevators. Cleanliness is also a big factor, so you should visit the storage center before you rent. Also find out if the center has had theft issues in the past.
How do I access my storage space?
Our property is fully fenced. Once a client you will receive a personal gate code to enter and exit the property.
Where should I park when accessing my space?
For your convenience please park along the side of the building closest to your unit while loading or unloading. Please do not block the driveway. Vehicles may not be left on the property after hours.
Is access available on major holidays?
Yes, you have access to your storage unit every day of the year, including holidays.
Can I buy packing supplies on-site?
Yes, a full packing supply store is located at 98 N. Patterson Ave. There are also moving supplies available at 5325 Calle Real.
How much notice is required to vacate my unit?
Please submit an ‘Intent to Vacate’ form at least 7 days before your planned move-out date. Forms are available in the office or can be emailed upon request. As a reminder rents are not prorated.
Can I leave trash or recyclables on-site?
No. All trash and recyclables must be removed when you leave. Please do not leave items outside of trash bins or in the driveways.
Should I cover or elevate my stored items?
Yes. To protect your belongings from moisture and airborne dust or ash, elevate items off the floor using pallets or racks. Cover your items with a tarp, blanket, or dust cover, and keep items away from metal walls and doors.
What type of lock is required?
Use a cylinder lock or shrouded shackle padlock to secure your unit (some units require a cylinder or padlock, the manager will advise you at rental). By accident do not lock your unit in the “open” position—doing so may result in a locksmith being called at your expense.
Can I share my access code?
Only share your code with individuals you trust.
Is the property equipped with security alarms?
Yes, the property has security systems. Do not attempt to access the facility outside of posted access hours.
Should I keep building doors open while loading/unloading?
Please close all building doors when finished loading/unloading. For temperature-controlled units, keep doors closed between trips.
Are dolly carts available?
Yes, dolly carts are available. Please use them with care and return them to their designated area after use.
Is smoking allowed on the premises?
No. Patterson Self-Storage is a smoke-free, alcohol-free, and drug-free facility—both inside and outside.
Can I bring my pet?
We love animals but no animals are allowed on the property. Pets must remain in your vehicle at all times.
Can I put cash in the after-hours drop box?
No. Do not deposit cash in drop boxes—Patterson Self-Storage is not responsible for lost or stolen cash payments.
Is pest control in place?
Yes. Preventative mouse bait packets are placed in storage units. Please do not move or touch them. In addition we have a regular pest control service that maintains the grounds.
Is the entire facility equipped with fire sprinkler systems?
Yes, our entire facility is equipped with fire sprinkler systems.
What should I do if I notice suspicious activity?
Report it to the office immediately. Alert staff if you see someone entering without a code, or storing prohibited items like propane tanks, food, or paint cans.
What are your policies on moving out of my storage?
Please complete an ‘Intent to Vacate’ form (7) seven days before your intended move out date.
Forms are available in the office or can be emailed to you.
Who do I call for emergencies at your facility?
Call 911 for life threatening emergencies. For all other emergencies, please call (805) 964-0924 or
(805) 964-7000 during business hours, and (805) 964-6960 after hours.
